We want you to feel confident shopping with Chloé & Margot. If something isn’t quite right, here’s how to request a return and what to expect.
Returns
You may request a return within 14 days of receiving your order. Please contact us before sending an item back so we can provide the correct return instructions.
Returned items must be unworn, unused and in their original condition, with original tags where applicable. Please use the original packaging where reasonably possible.
For standard returns, return shipping costs are your responsibility. If your item arrives damaged, defective or incorrect, please follow the guidance below so we can review the issue and provide the appropriate instructions.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Include your order number and relevant photos where appropriate so we can review the issue.
Refunds
Once your approved return has been received and inspected, we’ll let you know the status of your refund. Approved refunds will be issued to your original payment method.
Your bank or payment provider may need additional time for the refund to appear in your account.
Exceptions and your rights
For hygiene reasons, certain items may not be eligible for return where legally permitted. If you’re unsure whether an item is eligible, please contact us before requesting a return.
This policy does not limit any mandatory consumer rights that may apply to your purchase.