A few helpful answers to make shopping with Chloé & Margot feel simple. If you need a little more guidance, please contact us.
How much does shipping cost?
We offer free shipping on all orders.
How long will my order take to arrive?
Estimated delivery is 7–14 business days. This is an estimate, not a guaranteed delivery date. For more information, visit Shipping & Delivery.
Can I track my order?
When tracking information is available for your order, you’ll receive the relevant tracking details.
Can I return my order?
You may request a return within 14 days of receiving your order. Please contact us before returning anything so we can provide the correct instructions. See Returns & Refunds for the full conditions.
Who pays for return shipping?
For standard returns, return shipping costs are your responsibility. If an item arrives damaged, defective or incorrect, please contact us so we can review the issue and provide the appropriate instructions.
What condition must returned items be in?
Items must be unworn, unused and in their original condition, with original tags where applicable. Please use the original packaging where reasonably possible.
What if my item arrives damaged, defective or incorrect?
Please contact us as soon as possible. Include your order number and relevant photos where appropriate so we can review the issue.
How will I receive my refund?
Once your approved return has been received and inspected, we’ll confirm your refund status. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time for the refund to appear. You can find more details in Returns & Refunds.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We cannot guarantee that an order can be changed or cancelled once processing has started.
How do I choose the right size?
Please consult the size information provided with the product. If you’re unsure, contact us for assistance.
How can I contact Chloé & Margot?
Visit our Contact Us page to get in touch. We’re happy to help.